Thank you for visiting our website. This Privacy Policy outlines how Prensorium Games ("we," "us," or "our") collects, processes, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act.
We are a video game development studio operating as a Limited Company. We act as the Data Controller for any personal information you provide to us through this website.
1. The Personal Data We Collect
We adhere strictly to the principle of data minimisation. We only collect the following data:
- Identity and Contact Data: If you choose to contact us via the contact form or email links provided on our website, we collect your email address and any personal details or information you choose to include within your message.
- Technical / Usage Data: Our website counts overall page views. This data is aggregated and anonymised immediately upon collection to track total traffic volume (e.g., how many times a page is viewed). It does not contain IP addresses or any identifiable personal data, meaning it falls outside the scope of GDPR.
2. Lawful Basis for Processing
Under the GDPR, we must have a valid legal reason to process your data. We rely on the following bases:
- Consent (Article 6(1)(a) GDPR): By voluntarily filling out our contact form or emailing us directly, you give us clear consent to process your contact details for the explicit purpose of responding to your inquiry. You have the right to withdraw this consent at any time.
- Legitimate Interests (Article 6(1)(f) GDPR): We process your inquiry to manage our relationship with you, offer customer support regarding our games, and efficiently operate our game development studio.
3. How We Use Your Data
We will only use your personal data for the specific purposes for which it was collected:
- To answer your questions, resolve technical support issues, or respond to feedback about our video games.
- To maintain standard business correspondence.
We do not use your contact information for automated decision-making, profiling, or unsolicited marketing purposes.
4. Data Sharing and International Transfers
- Third-Party Sharing: We never sell, rent, or trade your personal data. Your email is only handled internally by our team. We may use standard, trusted email/hosting service providers to run our website and business emails, bound by strict Data Processing Agreements.
- International Transfers: If our email or website hosting servers are located outside the UK or the European Economic Area (EEA), we ensure your data is afforded an equivalent level of protection via standard contractual clauses (SCCs) or adequacy regulations.
5. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Emails containing general inquiries are typically deleted once the query has been fully resolved, unless a continuing business relationship requires otherwise.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees or directors who have a legitimate business need to know.
7. Your Legal Rights Under the GDPR
Under data protection laws, you have rights in relation to your personal data. You have the right to:
- Request access to your personal data (a "Data Subject Access Request").
- Request correction of any incomplete or inaccurate data we hold about you.
- Request erasure of your personal data (the "right to be forgotten").
- Object to processing or request the restriction of processing of your personal data.
- Withdraw consent at any time where we are relying on consent to process your data.
If you wish to exercise any of these rights, please contact us using the details below. We will respond to all legitimate requests within one calendar month.
8. Data Protection Complaints Procedure
If you are unhappy with how we have handled your personal data, you have a legal right to lodge a formal complaint. In line with statutory requirements, we maintain the following complaints procedure:
- Please submit your complaint in writing to our Data Privacy Contact at the email address below.
- We will formally acknowledge receipt of your complaint within 30 days.
- We will investigate the matter thoroughly, take any necessary corrective actions without undue delay, and provide you with a written outcome of our investigation.
You also have the right to lodge a complaint at any time with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the regulator, so please contact us first.
9. Contact Details
For any questions, rights requests, or data privacy complaints, please contact us at:
- Email: privacy@prensoriumgames.com